We Don’t Just Slap a Label On It

When it comes to your health, every detail matters. That’s why filling your prescriptions at a pharmacy with a skilled and experienced team—like the one we have at Oswald’s—is so important. Our Pharmacy Manager, Melissa, has over 20 years of experience in the industry. Melissa, our staff pharmacists, and our certified pharmacy technicians work tirelessly to ensure our patients get the right medication, at the right time, with the personalized care you simply won’t find at the chain pharmacies.

And yes—you can still call us directly and speak with a member of our pharmacy team! While more and more chain pharmacies are redirecting calls to faraway call centers, at Oswald’s, your call is answered by someone right here in Naperville who knows you, your family, and your prescription history. It’s one of many ways we’re putting our patients and our community first.

What Actually Happens When You Fill a Prescription

We’ve heard a few folks say things like “it’s just slapping a label on a bottle, right?” Not quite! Here’s a look at what really happens when you drop off a prescription at Oswald’s:

• ✅ We confirm your name, birthdate, the date on the prescription, and verify the prescriber’s signature.

• ✅ We review the medication name, dosage, quantity, and make sure everything adds up—especially for children, where dosing is weight-based.

• ✅ If something seems off, we contact your doctor directly to clarify the order.

• ✅ We check your history for drug interactions and allergies.

• ✅ We do our best to resolve the prescriptions insurance rejections so your medication isn’t delayed.

• ✅ We honor customer preferences whenever possible (brand vs. generic, manufacturer).

• ✅ Once everything checks out, we carefully count, label, and perform a final safety review before handing it to you.

Every prescription goes through this process. Every single time.

Thinking of Switching Pharmacies? We Make It Easy.

If you’ve had it with long hold times, impersonal service, or unclear communication, Oswald’s is ready to help. Transferring your prescriptions is easy—it usually takes just one phone call. You don’t need to call your old pharmacy; we’ll do the work for you. All you have to do is fill out our quick form at www.oswaldspharmacy.com/transfer, and we’ll take it from there.

We’ve helped hundreds of new customers make the switch, and we’d love to help you too.

Experience the Difference at Oswald’s

Whether you need answers about your prescriptions, help navigating insurance, or just want a pharmacy team that treats you like family—Oswald’s is here for you. We’ve served Naperville for 150 years, and we’re proud to carry that legacy forward by putting people first.

Let us take care of you the way only a local, independent pharmacy can.
Make the switch today and experience the Oswald’s difference. 🧡💊